management

Every company is a selection machine. And it always selects for conformism.

There is a map that separates the obedient from the independent and the conventional from the unconventional. Every company, through its selection processes, rewards conformism — because conformism is legible and safe — and selects against the independent. And without the independent, no one sees what the consensus does not see.

August 1, 2020

The org chart promises control; the real flow reveals who commands.

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Every company is a selection machine. And it always selects for conformism.

There is a map that separates the obedient from the independent and the conventional from the unconventional. Every company, through its selection processes, rewards conformism — because conformism is legible and safe — and selects against the independent. And without the independent, no one sees what the consensus does not see.

There is a map that divides people into quadrants — separating those who obey the rules from those who think for themselves, the conventional from the unconventional. And it illuminates an uncomfortable truth about organizations. Every company is a selection machine. And it almost always selects conformism. Through its hiring and promotion processes, the company rewards the conformist — because conformism is legible and safe — and selects against the independent. And without the independent, no one sees what the consensus does not see.

Start with the idea of the company as a selection machine. The company selects people continuously — whom to hire, whom to promote, whom to retain. Those selection processes, over time, shape whom the company has: they select certain types and discard others. The company is a selection machine because its processes, repeated, systematically select certain profiles. And the crucial question is: what profile does the company's selection machine select? The answer, almost always, is conformism — because the selection processes tend to reward the conformist and to select against the independent.

Here is why the selection machine rewards conformism. The conformist is legible and safe: they follow the rules, fit into the processes, behave in a predictable and easy-to-evaluate way. Selection — hiring, promotion — rewards what is legible and safe, because it is easier to evaluate and less risky to choose. The independent, on the contrary, is illegible and risky: they question the rules, do not fit into the processes, behave in a less predictable way. Selection tends to discard them, because they are harder to evaluate and riskier to choose. The selection machine rewards conformism because the conformist is legible and safe, and selects against the independent because they are illegible and risky.

Here is what the company loses by selecting conformism. The independent — the mind that thinks for itself, that questions the consensus — is precisely the one who captures what the consensus does not see: the flaw everyone ignores, the opportunity no one perceives, the risk conformism does not see. By selecting against the independent, the company loses that capacity — it fills up with conformists who see what the consensus sees, and without independents who would see what the consensus does not see. The company that always selects conformism becomes blind to what only independent thinking would capture — it loses the faculty of seeing beyond the consensus, because it selected against whoever would have it.

Notice the connection to the wariness of the consensus I pointed to. I pointed out that it is worth distrusting the consensus, that independent thinking captures what the consensus ignores, that listening to whoever diverges is valuable. The company as a selection machine of conformism is the dynamic that destroys that faculty within the organization: by selecting against the independent, the company eliminates whoever would distrust the consensus, whoever would capture what it ignores. What we had been seeing about the value of independent thinking collides with the company's tendency to select it out: the selection machine, by rewarding conformism, removes precisely the faculty of diverging from the consensus that protects against what it does not see.

See the paradox and the danger of the selection of conformism. Conformism is selected because it seems safe — the conformist is predictable, easy, of low individual risk. But the accumulation of conformists creates a collective risk: an organization blind to what the consensus does not see, unable to capture the signal that diverges, fragile to what only the independent would perceive. The selection of conformism is safe in each individual choice and dangerous in the accumulation: each conformist seems the safe choice, but the whole organization of conformists becomes dangerously blind. The paradox is that selecting the safe (the conformist) at each step produces the dangerous (the collective blindness to what the consensus does not see) in the aggregate.

It is fair, in balance, to recognize that conformism has value and that not every independent is valuable. Some conformity is necessary — the company needs coordination, people who follow processes, predictability; conformism is not pure evil. And not every independent is a genius who sees what the consensus does not see; some are merely difficult without the discernment that would justify it. The point is not that every company should be full of independents or that conformism is always bad, but that the selection machine tends to select conformism in excess, eliminating the valuable independents who capture what the consensus does not see. Maturity is resisting the tendency of the machine — deliberately preserving space for the valuable independent, against the selection that naturally discards them in favor of the legible and safe conformist.

For the investor and the manager, this suggests distrusting the company that selected conformism to the point of blindness, and valuing the one that preserved the independent. The question about a company is not only 'how well coordinated is it?', but 'did it preserve the independent minds that capture what the consensus does not see, or did it select conformism until it became blind?'. The companies full of conformists are predictable and blind to what diverges from the consensus; those that preserved independents keep the faculty of seeing beyond it. Whoever evaluates the company only by the coordination misses the blindness the selection of conformism creates; whoever recognizes the selection machine sees the risk of the company that eliminated independent thinking, and the value of the one that resisted the tendency to select it out.

The rule of this moment: every company is a selection machine that tends to reward conformism — legible and safe — and to select against the independent — illegible and risky — losing precisely the minds that capture what the consensus does not see. Whoever lets the machine select conformism freely ends up with an organization blind to what diverges; whoever resists the tendency preserves the independent thinking that protects against what the consensus does not see.

Every company is a selection machine. And it always selects conformism. Through its hiring and promotion processes, the company rewards the conformist — legible and safe — and selects against the independent, losing whoever captures what the consensus does not see. Mark the company as a selection machine not as a metaphor, but as a dangerous dynamic — the demonstration that selection tends to reward conformism and discard independent thinking, that selecting the safe at each step produces the collective blindness in the aggregate, and that the company that always selects conformism becomes blind to what only the independent — selected out precisely for being illegible and risky — would have the capacity to see beyond the consensus.

Leo Bentier

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